Situ trust center
Transparency, consent, complaints, demo safeguards, and examiner-readiness in one borrower-readable place.
✓Rates, fees, and APR equivalents are shown before application.
✓Every personal-data step is consent-gated and auditable.
✓Application status is trackable by reference and OTP.
✓Demo screens use synthetic Kenyan personas and watermarking.
✓Examiner-ready exports are part of the operating model.
Public trust center signals
Licensing and regulationBorrowers and partners can see the regulated operating posture before sharing data.
Public trust center links regulation, privacy, complaints, pricing, and examiner-readiness.
Open trust route → Security and privacyData access is consent-gated, purpose-bound, and reviewable.
Consent history, privacy rights, and safe support handoff are visible from public and authenticated surfaces.
Open trust route → Rates and feesRates, fees, APR equivalents, and example total cost are shown before long forms.
Product comparison and detail pages expose pricing and affordability before application.
Open trust route → Complaints and SLAComplaints have acknowledgement, assignment, investigation, and resolution expectations.
Trust center and support routes keep complaint SLA visible in borrower-safe language.
Open trust route → Examiner-readinessOperational evidence can be reviewed without relying on screenshots or manual stories.
Regulator demo package maps event lineage, export scope, audit, ECL, and chain-of-custody.
Open trust route → Transparency and examiner-readiness
Pricing disclosureRates, APR equivalents, fees, and example total cost appear before application submission.
Comparison table, product detail page, and affordability planner show the same pricing primitives.
Open evidence route → Consent historyBorrowers can see what data was accessed, why, and whether external sharing was involved.
Consent ledger and privacy support handoff expose borrower-safe history and revocation paths.
Open evidence route → Status and complaint SLAApplications, complaints, and missing evidence have clear status language and next actions.
Tracker and trust center connect OTP status, complaint SLA, and safe support routing.
Open evidence route → Partner handoff controlsDealer or importer data sharing requires consent and a visible handoff path.
Dealer/importer intake checks partner KYB, borrower consent, documents, cover, and settlement readiness.
Open evidence route → Complaint SLA tracker
- Submitted: Immediate acknowledgement
- Triaged: Within 1 business day
- Investigated: Within 3 business days for standard cases
- Resolved or escalated: Within 5 business days with a written outcome
Language and low-bandwidth access
- Kiswahili/Swahili support starts with key borrower guidance, pricing labels, and support scripts.
- Low-bandwidth mode keeps public pages text-first, avoids large media, and preserves application resume paths.
ApplyOmba mkopo
Track applicationFuatilia ombi
Total costGharama yote
Complaint receivedMalalamiko yamepokelewa
- Text-first product pages render without hero media or large decorative images.
- Application drafts save locally before document upload starts.
- Tracking works by reference plus OTP so borrowers can return from SMS or WhatsApp.
- Document guidance appears as short text bullets before any upload retry.