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Change of particulars
Submit an update for your phone, email, address, or next of kin
Field
Phone number
Email address
Postal / physical address
Next of kin
Review requirement
New phone must be reachable for OTP before it becomes the primary contact.
New value
Reason
Fallback contact
I understand identity checks may be required
Fallback contact is safe for account updates
Officer review is required before sensitive changes take effect
Change guardrails
Verified identity fields are not overwritten instantly.
Officer review is required before sensitive profile changes take effect.
Borrowers should keep a safe fallback contact until the new detail is verified.
Every change request needs a borrower reason and audit-visible reference.
Enter the new value with enough detail for review.
Add a reason with at least 10 characters.
Confirm you understand identity checks may be required.
Confirm the fallback contact is safe for account updates.
Confirm officer review before sensitive changes take effect.
Submit change