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Raise a dispute
Loan test-loan · we will investigate within 5 working days
Acknowledged
Immediately after submission
Assigned
Within 1 business day
Investigated
Within 3 business days
Resolved or escalated
Within 5 business days
Prepare complaint follow-up
Borrower-visible status, owner, contactability, evidence readiness, due date, and escalation path.
Current status
Acknowledged
Assigned
Investigated
Resolved or escalated
Assigned owner
Resolution or escalation due
Update channel
SMS
WhatsApp
Email
Officer call
Borrower update note
Please keep me updated if extra evidence is needed.
Borrower can be reached on the selected update channel
Evidence is ready for reviewer or escalation pack
Request escalation if the SLA target is missed
Current and next SLA step
Acknowledged: Immediately after submission | next: Assigned: Within 1 business day
Confirm a reachable borrower update channel before follow-up.
Prepare SLA follow-up
Kind
Balance is wrong
Disputed fee
Missing payment
Other
What happened?
Evidence URLs (comma-separated)
Open dispute