Under the Kenya Data Protection Act 2019 §26, you have the right to request erasure of your personal data. We will process your request within 21 days.
Submit erasure request
What will be erased
Personal identifiers, contact details, KYC documents, and marketing preferences.
What will be retained
Loan records, repayment history, event logs, and audit trail — required by CBK for 7 years under the Banking Act.
Effect on your account
Active loans must be fully repaid before erasure can be completed. Pending applications will be cancelled.