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Regulated by the Central Bank of Kenya · Digital Credit Provider Licence No. CBK/DCP/2024/017

Notifications

Choose how we reach you

3 days before due date

Service reminder

1 day before due date

Service reminder

Morning of due date

Service reminder

Receipt after successful payment

Service reminder

Promise-to-pay follow-up

Service reminder

Build repayment reminder schedule

Set cadence, quiet hours, promise follow-up, channel, and contact consent before reminders are scheduled.

Primary reminder channelNext due date

Quiet fromQuiet until

Maximum reminder attemptsPromise-to-pay follow-up date

3 days before due date1 day before due dateMorning of due dateReceipt after successful paymentPromise-to-pay follow-up

Reminder preview

Shows the actual dates or triggers before the borrower opts in.

3 days before due date2026-08-21

1 day before due date2026-08-23

Receipt after successful paymentImmediately after payment confirmation

Respect quiet hours even when repayment is overdue.
Use only channels the borrower has consented to for service reminders.
Escalate to support before sending repeated reminders after a promise-to-pay date is missed.
Include a receipt confirmation after successful payment so the borrower does not contact support unnecessarily.

Borrower has consented to service reminders on the selected channel

Browser push

Checking notification status.

Channel for service updates

SMS

Channel for service updates

Marketing offers

Channel for service updates