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Live status
The same timeline the officer sees, in real time.
What can I do next?
Turn the current status into a clear borrower action without exposing internal notes.
Current status
Application received
KYC in progress
Officer review
Decision made
Disbursed
Declined or counter-offered
Prepare any missing statements, collateral photos, or buyer documents.
Reference
Update channel
WhatsApp
SMS
Phone call
Email
In-app
Evidence status
No extra evidence requested yet
Borrower can receive this update channel
Borrower-safe wording is ready
Low-bandwidth path works
Confirm the borrower can receive updates on the selected channel.
Use borrower-safe wording before sending a status follow-up.
Choose a channel that works on low bandwidth.
Prepare status follow-up
Open next path
Status wording guardrails
Status updates should use borrower-safe wording, not internal policy names.
Document requests should name the minimum required evidence.
Missed-status follow-up should route to support before collecting extra PII.
ETA copy should distinguish waiting on borrower, officer, provider, or payment rail.
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